Payment Policy

Accepted Payment Methods

At Luminora Home, we accept the following payment methods:

  • iDeal

  • Credit and Debit Cards: Visa, MasterCard, American Express

  • PayPal

  • Google Pay

  • Shop Pay

 

 

Currency

All transactions are processed in Euro (€).

 

 

Payment Processing

Payments are securely processed at the time of purchase.

We use advanced encryption and secure payment gateways to ensure a safe transaction.

After successful payment, you will receive an order confirmation by email.

 

 

Prices and Taxes

All prices on our website include VAT where applicable.

Any shipping fees or additional taxes are added at checkout.

 

 

Payment Issues

If there is a problem with your payment (e.g. declined card or insufficient funds), you will receive a notification via email. You can then try a different payment method to complete your order.

Failed transactions: If a transaction fails or is declined, we will contact you by email. You must then provide an alternative payment method to complete your order.

 

 

Refunds and Cancellations

Refunds are processed to the original payment method.

Please refer to our Return and Refund Policy for details on the return and refund process.

 

 

Chargebacks

Unauthorized chargebacks are thoroughly investigated. If a chargeback is found to be unjustified, you will be responsible for reimbursing the disputed amount, including any associated fees.

If you have any issues with your order, please contact our customer service at hello@luminorahome.com. We strive to resolve your concerns promptly and effectively.

 

 

Security

Luminora Home is committed to protecting your privacy and payment information. Our payment gateways comply with the latest security standards to ensure a safe shopping experience.

 

 

Customer Service

Website name: Luminora Home
Company name: TMP E-Com
Address: 207 Regent Street, Third Floor, Suite 8-164, London, W1B ЗHH
E-Mail: hello@luminorahome.com
Contact Form: Contact
Company number: -----
TAX Number: -----

Customer service: Monday-Saturday, 9:00 AM to 5:00 PM (CET)

We strive to respond within 24 to 48 hours.